Community Professionals Training

 “The most extraordinary training today with Shine RESPOND – world leading experts in domestic violence. It was good to learn theories behind practice and approaches.” – Shine training participant

Shine RESPOND family violence response training programme includes a range of specialist training options and is developed and designed specifically for community professionals, family violence practitioners, social agencies, and organisations that serve communities. We are uniquely placed to provide these trainings which reflect and leverage our deep understanding and expertise that comes from 30 years of working first-hand with people experiencing family violence. This knowledge, together with our experience is the foundation for the design of our training programmes.  It is sector-leading, innovative and contemporary and delivered in an engaging, interactive and practical way by highly regarded professional facilitators.

“developed, designed and delivered by the experts on family violence”


Shine RESPOND’s family violence response training programme is designed for participants to enter at the Level 1 Introductory Training and progress to the Level 3 Advanced Training and Specialist Topics Days, but is also flexible enough to allow those with existing experience and knowledge to select the Level at which they enter the training programme. 

Please complete the form below with any enquiries or email the Shine RESPOND team directly on

All trainings are aligned with Te Aorerekura: National Strategy to Eliminate Family Violence and Sexual Violence, released by the Joint Venture Business Unit 2021.

Community Professionals Training Programme

✔ You work, or come into contact with people who may be experiencing family violence
✔ You are a professional or a community worker in social services, justice, health, education or other NGO
✔ You work in and with the community, ie for an organisation in the community

Family Violence General Awareness Session
Entry level-designed to increase your general awareness of family violence.
At entry level it covers the New Zealand law on family violence, will give you simple responses to use when working with someone experiencing family violence and where/how to safely refer someone experiencing family violence.

Level 1 – One Day Introductory Training: Responding Effectively to People Experiencing Violence
Introductory level training for working and responding appropriately and safely with people experiencing family violence. Understand the complexities, and the impact family violence has on families and the effect on a person’s dignity and wellbeing. Explore entrapment theory, coercive control and resistance and learn how to use the Recognise/Respond/Refer model.

Level 2 – Foundational Skills: Practical Skills and Tools to Respond Effectively to People Experiencing Violence
Hone your skills and understanding and learn how to provide practical support to people experiencing family violence. Understand the complexity of risk, how to make accurate assessments, and client-led and client-centered interventions. Learn how to develop safe strategies to provide support mechanisms to people and expand your understanding of safety, dignity and wellbeing when working with people impacted by family violence.

Level 3 – Two Day Advanced Training: Understanding Entrapment through Community Specialist Knowledge
Increase your professional abilities and skills with our advanced level interactive training. Build a deeper understanding of the entrapment model of family violence as experts from Shine and specialist guest speakers share their insights into different elements of the model. Structured to enable attendees to build their comprehension and confidence to recognise and mitigate entrapment in ways that uphold dignity and build on safety for people experiencing family violence.

Level 3 – Specialist Day: Men who use Violence – Drivers, Impacts and Interventions
Deep dives into a specialist topic. Learn high-level skills and knowledge based on the latest research and expert practice presented by subject matter expert speakers.

“Our trainers are all highly experienced in training and public speaking and have specialised knowledge of domestic violence.”

*If cost is a barrier to offering this training to your organisation, please chat to us about options that may be available.

Note: If you are looking for workplace training options ie training key staff to support employees who experience domestic violence, or training staff to respond to customers experiencing domestic violence, please visit our DVFREE website or contact our DVFREE team here.

 Next Shine RESPOND Training dates:

General Awareness Date to suit by arrangement
Level 1 – One Day Introductory Training
Online and in-person

Tuesday 9th April 2024

Tues/Weds 16th & 17th April 2024 (Online)

Thursday 13th June 2024

Tues/Weds 20th & 21st August 2024 (Online)

Tuesday 3rd September 2024

Thursday 10th October 2024

Level 2 – One Day Foundational Skills Training
In-person (Auckland)

Tuesday 5th March 2024

Thursday 9th May 2024

Thursday 8th August 2024

Tuesday 5th November 2024

Level 3 – Two Day Advanced Training
In-person (Auckland)

Tues/Weds 23rd & 24th July 2024

Tues/Weds 22nd & 23rd October 2024

Level 3 – Specialist Day
In-person (Auckland)

Men Who Use Violence – Thursday 19th September 2024

Working with Children Experiencing Family Violence – Wednesday 8th May 2024

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Shine RESPOND community training – expression of interest

Find out more about Shine RESPOND’s community professionals trainings. Complete this form to enquire about tailored options for in-house training that can be delivered almost anywhere in New Zealand.  We’ll get back in touch usually within 3-5 days.

Shine RESPOND news, views and information

Shine also delivers:

Health Sector Violence Intervention Programme Training

Shine supports District Health Boards (DHBs) throughout New Zealand to deliver training to their staff as part of the Ministry’s Family Violence Intervention Programme (VIP). This training prepares health professionals to recognise and respond to intimate partner violence and child abuse and neglect.

Shine developed and regularly updates the Ministry’s VIP training package and Trainer’s Manual. Shine trainers train, accredit and support DHB VIP Teams to deliver this training.

Shine has had a close working partnership with Auckland District Health Board (ADHB) since 1996, with Shine staff who work both as part of the ADHB VIP Team and who provide onsite advocacy for ADHB patients who disclose family violence. Shine has also supported a number of Auckland primary healthcare services (GP practices, well child providers, etc.) to deliver similar training for their staff.

“If I had taken up the course sooner, I would not have ended up in my current situation. This programme has changed my perspective towards domestic violence.”

— No Excuses participant

“I’m the safest I’ve ever felt. I’m now sleeping through the night. I walk freely without fear. He knows there’s a whole lot of support for me and he can’t do it anymore.”

— a Shine client

“I would not have made it this far without Shine’s support. Shine helped me when I hit bottom and there was no hope, then supported me with everything, before and after the birth of my son. You gave me the strength to stand on my feet and look forward when I was miserable and suicidal. I have my life and freedom back as I have a new warm and safe place and my ex-partner is in prison. Thank you for saving my life and my son’s life!!”

— a Shine client

“I feel good that I know if something happens, I can go to my friend’s house. I talk to mum more about what might happen if dad comes to our house.”

— 11-year-old KIDshine client

“I am blessed and grateful to be here (at Shine's refuge) cause I wouldn‘t know where to go or how I’d even cope stuck in the circle of being hurt and abused. Shine has saved my daughter and me.”

— a Shine refuge client

“Since I came to Shine's refuge I felt safe. The staff members are very welcoming and supportive. I know I have a place where I can feel safe and call home. The staff at Shine always help me with the things I need. They are amazing. THANK YOU.”

— a Shine refuge client

“Staying at the Shine Refuge has been an absolute life changing experience for myself and my daughters. I cannot begin to explain how grateful I am for the enormous amount of help we have received from the ladies at the house.”

— a Shine refuge client

“Thank you very much to Shine, who provided such an opportunity to be a better, more informed youth worker to the young people and whānau I work with around the issues of domestic violence.”

— a Shine client

“The support we got from Shine felt like being airlifted to safety. Shine's help affected us in many positive ways – we regained our peace-of-mind, felt secure, and started to feel much safer while asleep at night.”

— a Shine client

“This is by no means an easy job, with the volunteers having to face very sensitive situations head on. Shine’s volunteers get a chance to make a real difference in the lives of people affected by domestic violence.”

— a Shine team member

“Today, my daughter and I are safe. I feel that I’m alive because of support from the Shine Helpline. ”

— a Shine client

“When I got to the Shine refuge with my boys, I felt an enormous weight lift off me. I realised how much anxiety and fear I had been carrying around for so long. Shine helped me get a Protection Order and Parenting Order against S. Within days, I began sleeping and eating normally again.”

— a Shine refuge client