Shine’s domestic violence Helpline is 0508-744-633, free-to-call from any phone in New Zealand.
We take calls 7 days a week, 24 hours a day.
We welcome calls from anyone who is worried about their own situation or who is worried about a friend, family member, child or anyone they know who might be experiencing domestic violence.
We answer thousands of calls every year from people needing support, information, advice and referrals to local services, and from people wanting advice about how to help someone they know who is experiencing domestic violence.
Shine’s Helpline staff are highly trained and experienced professionals. Shine’s Helpline is run in collaboration with Homecare Medical, out of their call centre, with Shine providing clinical supervision, oversight, training and professional development.
This short video explains what the helpline is and how it helps. It features the words of a Shine Helpline Team Leader. To protect her privacy and for safety reasons, her story is being told by an actor.