Live Web Chat Online

You can now contact the Shine helpline online via a chat window on Shine’s website. By clicking on the yellow ‘Click here to chat with us’ button in the right-hand bottom corner of this website, you can chat live to a Shine helpline team member 24 hours, 7 days a week.

Please note that the Shine Chat will appear in your browsing history as
‘Shine’, so you may want to browse incognito or delete your browsing history afterwards. Find out how to do this here. And learn more about safe use of technology here.

You will be put through to the same experienced team that run the Shine helpline providing family violence advice and support 24 hours, 7 days a week.

If you are ever in immediate danger, call 111 and ask for the police. If it is not safe to speak, push 55 on a mobile (any number on a landline) to be put through to Police. Listen carefully to the instructions. Once connected with Police, the Police call taker will ask simple yes or no questions and you will be asked to push keys on your phone in response to these questions.

A Note on Confidentiality

It is our job to support you to be safe. What you tell us is confidential, unless we believe there is an urgent and serious risk to your safety, the safety of your children or someone else. In these cases, if at all possible, we will discuss with you beforehand our decision to pass along information.