Shine Advocates

“I felt like I was aware of options, rather than feeling trapped. She helped me to see it’s my right to be safe and I didn’t deserve this.” – Shine client

How our advocates can help you

Our Shine Advocates (in Auckland Central and North Shore) will support you and your children with your safety needs. We will work with you in a way that honours your dignity, values, beliefs, choices, and your resistance to the violence and controlling behaviour of your partner, ex-partner, family member or someone else close to you. 

We will support you whether you wish to stay in a relationship with your partner or leave, whether you want to stay in your home, go into refuge or relocate. We know that your choices are difficult and and sometimes it's a choice between what will make you and your children safer now versus in the long-term. We will advocate to help enable more real choices for you that will help you and your children be safe.

Our Advocates can help you to understand your level of risk, and they can help to create and action a safety plan for you and their children. We honour your choices and go at your pace. This support may include assisting you to apply for a Protection Order, go into a refuge, upgrade your home security, talk to your children's school, or whatever will work best in your circumstances to keep you and your children safe.  

How we work with other agencies

Our Advocates prioritise support for people who are at the highest risk of being seriously injured or killed. Advocates work closely with Police, Oranga Tamariki, Courts (especially the Victim Advisers), family lawyers, and other social service agencies to coordinate services and advocate on your behalf when you need it. 

Since 1995, Auckland police and Auckland hospitals have referred people experiencing domestic violence to our advocacy service.  These are mostly women, but sometimes men - everyone referred receives the same level of support. Most have young children. 

In Auckland, Police and Hospitals make urgent referrals to Shine via a confidential phone line which operates 24 hours a day, 7 days a week. Advocates respond as quickly as possible, meeting with clients in their own homes, at the hospital, local Police stations, or other safe venue. 

After hours, our volunteer Advocates provide this service. These volunteers receive extensive classroom and field training, as well as ongoing clinical and peer supervision. Find out more about volunteering as a Shine After Hours Callout Advocate

Shine has Advocates based at two Police Stations with Auckland Central and North Shore Police Family Violence Teams, at several Auckland Oranga Tamariki offices, and at Auckland Hospital. 

Advocates provide extended, intensive support for clients at high risk of serious harm. Our Advocates routinely attend meetings with Police, Oranga Tamariki, Community Probation, and other agencies to share information about and collaborate on responding to high risk situations, with the goals of safety for people experiencing domestic violence and accountability for those perpetrating the violence. This model has been used in the United Kingdom and recommended frequently in NZ child death reviews as a way of reducing risk of further harm to adults and children.