Shine services continue during lockdown

Shine services continue during lockdown

Shine, and all NZ domestic violence and sexual violence crisis response services, are ‘essential services’ so are continuing to operate during the COVID-19 lockdown at Alert Level 4. This means:

You can ring our Helpline for domestic violence information and support for yourself, or advice about helping someone you know, at 0508-744-633. This number is answered 7 days a week, 9am to 11pm. If it is busy, please ring back. Click here to find out more about how we can help you.

NOTE: If there is an emergency, and someone is being hurt or threatened, ring Police on 111.

Refuge/safe house accommodation for women and children escaping domestic violence is still available throughout the country. Ring our Helpline for more information.

Other Shine services are continuing, although some services, such as our advocacy and men’s non-violence programme, are not being delivered in person, but we can offer phone support. If you have questions about how to access these, please ring the Helpline.

Go here to read more about how to help someone you know.


Other free to call domestic violence helplines:
  • It's Not OK info line: 0800 456 450 - 9am to 11pm every day
  • Women's Refuge crisis line: 0800 733 843 - 24/7
  • Hey Bro helpline: 0800 Hey Bro (439 276) for men who feel they’re going to harm a loved one or whanau member - 24/7

“Since I came to Shine's refuge I felt safe. The staff members are very welcoming and supportive. I know I have a place where I can feel safe and call home. The staff at Shine always help me with the things I need. They are amazing. THANK YOU. ” a Shine refuge client