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If you are in immediate danger, call 111 and ask for the police. If not safe to speak, push 55 on a mobile (any number on a landline) to be put through to Police.
You can call our Helpline for free from any phone in New Zealand, between 9am and 11pm, 7 days a week, on:
Who can get help from Shine’s Helpline?
Shine wants to make sure that anyone being physically or emotionally abused by a partner or family member in New Zealand has someone to talk to and can get information and professional advice – anyone who is worried about their own situation or who is worried about a friend, family member, child or anyone they know who might be living with domestic abuse. If you are experiencing violence, we are here to support and help you whether you are a man or a woman, straight, transgender, young or old, no matter your ethnicity, culture or personal situation.
Men or women who have been violent or abusive towards their partners or family members and want to make a change can also ring our Helpline to get support, information and referrals.
If you are deaf, hard of hearing, or speech impaired, you can ring Shine's free national Helpline (0508-744-633) using the NZ Relay service. Helpline operators are trained to take calls from the NZ Relay service.
Our Helpline has access to an interpreting service, so if you have limited English, please let the Helpline worker know what language you speak when you ring and we'll see if we can access an interpreter for you.
Why would I call Shine’s Helpline?
You can speak confidentially to our helpful and professional staff, who can:
- Just listen if that’s what you need, provide emotional support without judgment.
- Help you understand what's going on in your relationship, whether it is abuse, and how much danger you are in.
- Give you advice on what to do if you are worried about someone else’s safety.
- Help you understand and sort through your options, and come up with the best plan for becoming safer.
- Talk about what’s happening with your children, how they’re being affected, and how you can best help them to stay safe and cope.
- Give you information about other people and organisations that might be able to help you, such as District Court Victim Advisors, women's refuges, programmes for victims, offenders and children, etc.
- Give you information about the law, for example Protection Orders and Police Safety Orders.
- Help you figure out what steps you can take if you are having a problem with an organisation that should be helping you, such as the Police or Oranga Tamariki (formerly Child, Youth and Family).
If you’re experiencing domestic abuse or concerned about someone you know, call Shine’s Helpline on 0508-744-633 now. You can call as many times as you need, for as long as you need to.
A Note re Confidentiality
It is our job to support you to be safe. What you tell us is confidential, unless we believe there is an urgent and serious risk to your safety, the safety of your children or someone else. In these cases, if at all possible, we will discuss with you beforehand our decision to pass along information.
View the video to hear from a Shine Helpline Team Leader about her work. To protect her privacy, her story is being told by an actor.
Shine is a registered charity CC21532.
“Today, my daughter and I are safe. I feel that I’m alive because of support from the Shine Helpline. ” Shine client
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