Helpline

Shine’s domestic abuse Helpline is 0508-744-633, free-to-call from any phone in New Zealand. 

We take calls 7 days a week, from 9am-11pm.

We welcome calls from women or men, from callers who are worried about their own situation or who are worried about a friend, family member, child or anyone they know who might be living with domestic abuse. If callers are experiencing violence, we are here to support and help them whether they are male or female, gay or straight, young or old. 

We answers thousands of calls every year from people needing support, information, advice and referrals to local services, and from people wanting advice about how to help someone they know who is experiencing domestic abuse. 

Shine’s Helpline staff are highly trained and experienced professionals. Shine’s Helpline shares call centres with Youthline and Lifeline – a very practical use of limited resources.

Read more about how the Helpline can help you



“Today, my daughter and I are safe. I feel that I’m alive because of support from the Shine Helpline. ” Shine client